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Walk-in clinic wait times

No appointment necessary. Visit one of our convenient locations listed below.


  Sanford Downtown Walk-in Clinic
Serving all ages
Location and hours »
  Sanford North Walk-in Clinic
Serving all ages
Location and hours »
  Sanford Children's Walk-in Clinic
Serving children
Location and hours »


  Sanford Health Walk-in Clinic
Serving all ages
Location and hours »


  Sanford Health Walk-in Clinic
Serving all ages
Location and hours »

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Patient/visitor information

Visitation policy


  1. To define and set expectations regarding persons visiting hospitalized patients.
  2. To recognize our commitment to provide visitation in accordance with our non-discrimination policy, which provides access without regard to race, color, sex, national origin, disability, age, religion, marital status, citizenship, gender identity, gender expression, sexual orientation, and/or other legally protected classification.


  1. All visitors chosen by the patient have full and equal visitation privileges, consistent with the patient's wishes.
  2. Parents of patients who are minor children are allowed to visit anytime.
  3. Visitation is subject to clinical restrictions or limitations. Hospital professionals use clinical judgment to determine when visitation interferes with the care of the patient and/or other patients.
    1. Clinically necessary/reasonable restrictions/limitations on visitation include but are not limited to:
      1. Patient undergoing care interventions
      2. Infection control precautions
      3. Visitation interferes with the care of another patient
      4. Court orders restricting contact which the hospital has been made aware
      5. Disruptive, threatening or violent behavior of any kind
      6. Patient's need for privacy or rest
      7. Patient, family, visitor or employee safety issues
      8. Need for limitation on the number of visitors during a specific time period
      9. Need for minimum age requirements for child visitors
      10. Inpatient substance abuse treatment programs limiting visitation
  4. Visitors or family members with prohibitive legal documentation, such as applicable restraining orders, will not be allowed to visit.
  5. Visitation rights are included in the patient rights and responsibilities and are disclosed at the time the patient is informed of his/her patient rights.


Family or Family member - includes any person(s) who plays a significant role in an individual's socio-emotional life. This includes a person(s) not legally related to the individual. Members of "family" may include spouses, domestic partners, and both different-sex and same-sex significant others. "Family" may include a minor patient's parents, regardless of the gender of either parent. Solely for purposes of visitation policy, the concept of parenthood is to be liberally construed without limitation as encompassing biological parents, legal parents, foster parents, same-sex parents, step-parents, and other persons operating in caretaker roles, consistent with applicable law.

Visitor - is a guest of the patient and may visit during hospital visitation hours.


Patient and family guide PEM-595
Sanford Health Visitation pamphlet CRV-NUR-297

Authorized associates:

Nurse practitioners
Physician assistants
Licensed nurses
Certified nurse assistants


  1. The nurse informs the patient of the right to choose who may visit during hospitalization, subject to clinical restrictions or limitations, and the right to deny or withdraw such consent at any time.
    1. The patient, in conjunction with the registered nurse and healthcare team, makes visitation limitations. Family and visitors are informed of the reason access is denied to the patient.
    2. In the event the patient is unable to designate who can visit, visitation is determined by the patient's legal representative.
  2. Children are accompanied by and supervised by a responsible adult other than the patient.
  3. Visitors are encouraged to follow all isolation and/or infection control precautions.
  4. Unique and extenuating circumstances (i.e., imminent death, impending surgery, etc.) require compassionate exceptions. The registered nurse and the health care team, using professional judgment and in collaboration with the patient or the patient's designated representative, consider the unique family circumstances and patient needs. In these circumstances, to the greatest extent feasible, family is allowed brief visits.
  5. Family and visitor's conduct is expected to be supportive of the hospital environment. Family or visitors may be asked to leave the premises if they become disruptive or interfere with the general comfort and care of the patients, visitors or staff. Hospital security is notified to handle disruptive issues as needed.
    1. Family or visitors may not consume alcohol, illegal drugs or smoke while on the hospital campus.
  6. An adult family member may spend the night with the patient if the patient is in a single room, space is adequate and it contributes to the well-being of the patient. The family member must be able to safely stay alone and take care of their own needs.
    1. Children may not remain overnight in a patient room with the exception of Birthcenter and Pediatrics.
      1. Children are allowed to stay overnight if they are supervised by a responsible adult other than the patient.
  7. Intensive Care Unit:
    1. Visitation is closed during change of shift report.
    2. The preferred number of family members at the bedside may be limited.
    3. Family and visitors are directed to designated waiting areas when not visiting.
  8. Emergency and Trauma:
    1. The length and frequency of visitation is determined by the nurse caring for the patient.
    2. Family and visitors identify themselves and request visitation at the admission desk.
    3. Information and updates on the patient's condition are communicated as appropriate.
      1. Every effort is made to keep the family or legal representative involved in the patient's care.
  9. Peri-anesthesia Services:
    1. Family and visitors are not routinely allowed in acute recovery areas with the following exceptions. Parents/guardians are permitted for the following:
      1. Children 18 years of age and younger.
      2. Mentally and emotionally challenged patients
    2. Family is instructed to stay at the patient's bedside.
  10. NICU/Nursery:
    1. Two visitors are allowed at each baby's bedside at a time.
    2. Parent(s) are asked to show their ID bracelet that matches the baby's or a photo ID.
      1. Parents wear a mask and cover gown if they are sick. No one, other than parents, exhibiting signs of illness is admitted to the NICU.
    3. It is recommended that parents accompany visitors into the NICU.
    4. Siblings, over the age of three, who are free from illness and have not been exposed to any contagious diseases in the last two weeks may visit for 15 minutes a day.
    5. Non-sibling visitors must be 12 years of age or older and be free of illness as listed above.
    6. Parents may request other adults to visit without their presence. They may also request a consistent visitor if they are unable to visit for extended periods. Visitors may hold the baby at the parent's request and at the nurse's discretion based on feeding times and infant's condition. Visitors, who are not accompanied by the parents, are asked to show ID.
  11. Mental Health:
    1. The nurse reviews the established visitation times with the patient and family on admission.
    2. The patient/parent or guardian determines if they want to receive phone calls and visitors. Restrictions are noted on the Agreement and Consent to Participate form.
    3. Items brought to the unit are inspected in the presence of the family or visitor. After inspection, the package is given to the patient. Any items determined inappropriate are returned to the family or visitor. All items brought to the unit by visitors comply with established policies.
    4. Overnight stays are not permitted.
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